Consumer affairs

How to cut the cost of travelling on your own

Heading off abroad alone? Give the single supplement the swerve and cut the cost of solo travel.Ditch package holidaysPackage holidays are designed for couples and families. Tour operators don’t...

Warning social media videos could be exploited by scammers to clone voices

Consumers have been warned that their social media videos could be exploited by scammers to clone their voices...

Dear Airbnb: who is ‘Rachel’, and how has she taken over my booking?

Eight months ago, I booked an Airbnb on my new iPhone. The confirmation congratulated someone called Rachel on...

UK’s smart meter targets leaving energy users short-changed, says Martin Lewis

Energy customers are being short-changed by “perverse” government targets to install electronic smart meters in homes across the...

Lloyds sent my £37,000 to the Duchy of Cornwall and I can’t get it back

Please help me track down my £37,700. In November 2023, ill health forced me to wind up my...

Thames Water says without steep bill increase it’s ‘neither financeable nor investible’

Thames Water has said it will be unable to recover from its funding crisis if it is blocked from charging customers significantly more, as...

Support planned for UK households struggling with winter energy bills

Ministers have committed to help households struggling with their gas and electricity bills this winter after energy industry bosses warned that consumer debt had...

I can’t even afford to charge my wheelchair. So how are people like me expected to afford the energy price rise? | Thirugnanam Sureshan

I had hope for this government. That has all gone now. I expected better, but with the rise in energy bills by 10% it...

I’ve got a beef with my wellingtons warranty – are my boots still under guarantee?

Can I ask what the legal position is concerning guarantees? The reason I ask is that in August 2023 I bought some Jileon wellington...

O2 sent me a £150 phone bill for a call – after just one ring

Recently I discovered that O2 has billed me £150 for a mobile phone call it says I made to Armenia at 5am on 25...