UK’s financial ombudsman ‘misleads consumers it is supposed to help’
People who go to one of the UK’s main customer complaints bodies for help are being “misled” about their chances of success because it...
I was stopped from flying with a dangerous weapon … my walking stick
On a recent flight from Newcastle airport, security stopped us from taking our walking sticks into the cabin. We are both in our 70s,...
RAC offered me membership that would be ‘free’ – unless I needed breakdown assistance
I cancelled my RAC membership last year, so I was surprised to receive an email recently that offered me “an extra year’s membership –...
UK advertising watchdog cracks down on misleading broadband price ads
The UK advertising watchdog has cracked down on marketing campaigns by telecoms companies including BT, EE, Virgin Media and O2 for misleading consumers about...
I was written off by John Lewis for car insurance because I’m an author
I received a brief letter from my car insurer stating that “having reviewed your current details, we won’t be able to renew your car...
BA ruined a £13,000 trip to St Lucia for my grieving daughters
My wife died late last year. As it has been such a tough time for me and my two young daughters, I decided to...