Transport for London fined me … after it declined my payment
I tried to pay a congestion charge to Transport for London (TfL), but payment was declined twice. My bank, Nationwide, told me TfL had...
Dear Airbnb: who is ‘Rachel’, and how has she taken over my booking?
Eight months ago, I booked an Airbnb on my new iPhone. The confirmation congratulated someone called Rachel on the booking.I realised Airbnb tech had...
Lloyds sent my £37,000 to the Duchy of Cornwall and I can’t get it back
Please help me track down my £37,700. In November 2023, ill health forced me to wind up my limited company and revert the business...
An O2 ‘agent error’ has taken my phone number and put my life on hold
When O2 transferred my pay-as-you-go phone service to a pay-monthly contract, an agent wrongly deactivated the number. It says the number will be given...
I had insured my car with Churchill … until the police told me I hadn’t
For the past three years I have used Churchill to insure my BMW X5. The policy started in June 2021, I have paid by...
As a polar guide I need to take a gun to the Arctic. But airlines are freezing me out
I am a polar guide. I frequently travel to Spitsbergen, the Arctic island, with my firearm, which I carry as last-resort protection in case...