Consumer rights

BA’s ‘better world’ just got worse after my child needed emergency surgery and couldn’t fly

I was due to fly to South Africa for a family wedding in August. On the day of departure, my three-year-old son had an awful accident and was admitted...

I can’t get divorced … because of my pension provider

I am a teacher and I requested a cash equivalent transfer value (CETV) from Teachers’ Pensions in June....

Black Friday turning into Black Fraud Day, says UK cybersecurity chief

Black Friday is fast becoming Black Fraud Day with the discount period now “prime time” for scammers, according...

Santander’s delay left us out on the street on moving-in day

After an acrimonious divorce I was forced to sell the family house and move to a flat with...

EU launches action against shopping website Temu over illegal products

The EU has launched formal proceedings against the Chinese shopping website Temu amid concerns it is failing to...

I received a £100 parking charge even though we’d used the JustPark app

I used the JustPark parking app, after recommendations from friends, to park our car in Edinburgh during a visit to our daughter who lives...

Can you apply for pension credit? It’s key to help with rising energy costs

Energy prices are set to rise after the regulator announced the new price cap on Friday. From October, the annual gas and electricity bill...

My brother has fallen victim to the retirement home transfer fee money grab

In 2022 my brother bought a flat in a retirement complex built by McCarthy Stone. A year later he had to move to a...

New Australian aviation ombudsman could force airlines to pay cash compensation for delayed flights

An ombudsman will police how airlines treat customers and enforce a passenger rights charter to ensure timely refunds and possibly cash compensation for delayed...