Money

FCA plans to allow lenders longer to respond to car finance complaints

The City regulator plans to intervene in the car loan mis-selling scandal, in a move that could give lenders up to a year to respond to the rising number...

UK energy suppliers to spend £500m to cushion pain of rising bills

Energy suppliers will spend £500m helping customers with their energy bills this winter, after the government helped broker...

E.ON must pay £14.5m to prepayment customers after billing failures

The energy regulator has ordered power supplier E.ON Next to pay £14.5m in compensation to nearly 250,000 prepayment...

Santander puts aside £295m for car loan mis-selling

Santander UK has put aside £295m to cover potential payouts to car loan customers, as the bank issued...

Jekyll and Hyde managers: why they’re worse than consistently horrible bosses

Name: Jekyll and Hyde managers. Age: Robert Louis Stevenson’s novella, as you’ll know of course, was published in 1886....

BA’s ‘better world’ just got worse after my child needed emergency surgery and couldn’t fly

I was due to fly to South Africa for a family wedding in August. On the day of departure, my three-year-old son had an...

Keir Starmer denies budget to blame for rise in mortgage rates

Keir Starmer has conceded he was disappointed in the UK growth figures last week, but denied that his government’s budget was responsible for a...

UK mortgage rates creep up as brokers warn of possible ‘further pain’

The average cost of a new fixed-rate mortgage is continuing to creep up, data shows, as brokers warn that borrowers could face “further pain”...

‘Happy hour in reverse’: where dynamic pricing may creep further

Paying a premium for a flight during the school holidays or a cab at peak hours might be expected but fluctuating charges – otherwise...

I can’t get divorced … because of my pension provider

I am a teacher and I requested a cash equivalent transfer value (CETV) from Teachers’ Pensions in June. I needed to submit the value...

Black Friday turning into Black Fraud Day, says UK cybersecurity chief

Black Friday is fast becoming Black Fraud Day with the discount period now “prime time” for scammers, according to Britain’s cybersecurity chief, who said...