Tag:Consumer rights

Advertising

UK advertising watchdog cracks down on misleading broadband price ads

The UK advertising watchdog has cracked down on marketing campaigns by telecoms companies including BT, EE, Virgin Media and O2 for misleading consumers about...

Trustnews - October 8, 2024

Car insurance

I was written off by John Lewis for car insurance because I’m an author

I received a brief letter from my car insurer stating that “having reviewed your current details, we won’t be able to renew your car...

Trustnews - October 8, 2024

British Airways

BA ruined a £13,000 trip to St Lucia for my grieving daughters

My wife died late last year. As it has been such a tough time for me and my two young daughters, I decided to...

Trustnews - October 7, 2024

Congestion charging

Transport for London fined me … after it declined my payment

I tried to pay a congestion charge to Transport for London (TfL), but payment was declined twice. My bank, Nationwide, told me TfL had...

Trustnews - September 24, 2024

Airbnb

Dear Airbnb: who is ‘Rachel’, and how has she taken over my booking?

Eight months ago, I booked an Airbnb on my new iPhone. The confirmation congratulated someone called Rachel on the booking.I realised Airbnb tech had...

Trustnews - September 17, 2024

Banking

Lloyds sent my £37,000 to the Duchy of Cornwall and I can’t get it back

Please help me track down my £37,700. In November 2023, ill health forced me to wind up my limited company and revert the business...

Trustnews - September 16, 2024

Consumer affairs

An O2 ‘agent error’ has taken my phone number and put my life on hold

When O2 transferred my pay-as-you-go phone service to a pay-monthly contract, an agent wrongly deactivated the number. It says the number will be given...

Trustnews - September 11, 2024

BMW